Frequently Asked Questions

Standard shipping within India usually takes 3–5 business days. Express delivery options are available at checkout and typically take 1–2 business days for eligible pin codes.

Yes, we ship to select international destinations. Delivery timelines vary between 7–14 business days, depending on customs clearance and location.

Once your order is shipped, you'll receive a tracking (AWB) number via email and SMS. You can track your shipment using your AWB number, Order ID, or mobile number on our Track Order page or from your account dashboard.

Returns are accepted within 30 days of delivery for unused items in their original packaging. Once the return is received and inspected, a refund or resolution will be processed. Please refer to our Return Policy page for full details.

Yes, all LooksPure products are 100% cruelty-free. We never test on animals and do not work with suppliers who test on animals.

Most of our products are vegan. Products that contain beeswax, honey, or other animal-derived ingredients are clearly labeled on our website and packaging.

No, all LooksPure products are formulated without parabens, sulfates, phthalates, and other potentially harmful ingredients. We prioritize clean, effective formulations.

We recommend taking our skin quiz on the website to get personalized product recommendations. You can also contact our customer service team for personalized advice.

You can create an account by clicking the 'Account' icon in the top right corner of our website and selecting 'Create Account'. You'll need to provide your email address and create a password.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, UPI, and net banking for Indian customers.

Yes, we use industry-standard encryption and security measures to protect your payment information. We are PCI DSS compliant and never store your full credit card details on our servers.

We process orders quickly to ensure fast shipping. Please contact our customer service team immediately if you need to change or cancel your order, but we cannot guarantee changes once the order processing has begun.